I have a commerce kickstart website working, everything works fine, recently I wanted to create another notification email once I give an order certain status. Well I created the rule, also created the message (actually I cloned the Commerce Order: order confirmation message)

All the emails sent from my commerce kickstart are with the right styling, they show good, but only the custom message I created does not have any styling, it is sent in html but does not have styling.

I do not understand why my custom message is sent without styles, I copied the styles and html that is in the Commerce Order: order confirmation message, but all the other messages have styles, I could not figure out what's going on...

Thanks for your help

I have a Commerce Kickstart website working, everything works fine. Recently I wanted to create another notification email once I give an order certain status. Well I created the rule, also created the message (actually I cloned the Commerce Order: order confirmation message)

All the emails sent from my commerce kickstart are with the right styling, they show good, but only the custom message I created does not have any styling, it is sent in html but does not have styling.

I do not understand why my custom message is sent without styles, I copied the styles and html that is in the Commerce Order: order confirmation message, but all the other messages have styles, I could not figure out what's going on.

I have a commerce kickstart website working, everything works fine, recently I wanted to create another notification email once I give an order certain status. Well I created the rule, also created the message (actually I cloned the Commerce Order: order confirmation message)

All the emails sent from my commerce kickstart are with the right styling, they show good, but only the custom message I created does not have any styling, it is sent in html but does not have styling.

I do not understand why my custom message is sent without styles but all the other messages have styles, I could not figure out what's going on...

Thanks for your help

I have a commerce kickstart website working, everything works fine, recently I wanted to create another notification email once I give an order certain status. Well I created the rule, also created the message (actually I cloned the Commerce Order: order confirmation message)

All the emails sent from my commerce kickstart are with the right styling, they show good, but only the custom message I created does not have any styling, it is sent in html but does not have styling.

I do not understand why my custom message is sent without styles, I copied the styles and html that is in the Commerce Order: order confirmation message, but all the other messages have styles, I could not figure out what's going on...

Thanks for your help