Timeline for Why (or how) order number increases in Drupal Commerce
Current License: CC BY-SA 3.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Apr 25, 2016 at 9:22 | comment | added | Neograph734 | The pending status might be caused by your payment module. In some cases the payment cannot be verified immediately and some payment modules use cron to check the payment again later. (But that depends on what you are using). It is also very possible they fill in the form and when they are redirected to paypal, they leave. It is a perfect explanation for what is happening and it is up to you to figure if this really happens. @AyeshK That could also be the payment module that failed to verify the payment, but again that depends on the setup. Hope this gets you somewhere. | |
| Apr 25, 2016 at 4:11 | comment | added | AKS | ... (to add to @Sage's comment above), and Commerce module deleted old orders that did not went through. | |
| Apr 25, 2016 at 0:32 | comment | added | Sage | Since my form is a one-page form (no 'add to cart' no 'next' button - just fill out and pay) perhaps users are going to the page (and it's generating an order number automatically) but they are deciding not to submit payment. what do you think of that theory? | |
| Apr 25, 2016 at 0:29 | comment | added | Sage | That's interesting. When I go to the page you're referring to (that's where I was looking before). It shows order 552, 580, 587, 590, 593 (in that order). Nothing in-between. We also got an order placed to PayPal (paid for) that's not even showing on this orders page. All the orders on this page show as 'pending' although the payments were made successfully to PayPal. What might be going on? | |
| Apr 24, 2016 at 23:06 | history | answered | Neograph734 | CC BY-SA 3.0 |