I added a new roles - technical support and management. Added several user to that role.
Created new content type called Claim Report contain fields ( title, body, area ).
What I want to achieve is, when authenticated user create new content claim report, select specific area and save, it will automatically shown to specific technical support user account sort by area.
techspp1 - area 1
techspp2 - area 2
techspp3 - area 3
When authenticated user create content and choose area1, that specific content only shown in techspp1 account page, choose area2 shown in techspp2 account page only.
Then techspp1 reply / give solution and the user claim content get updated with that solution and get status solved / on-progress.
Can anyone help ?