I have been trying to get the support ticket system module to work and for some reason I got a problem few problems.
My clients cannot post support tickets or cannot see them.
Every time my client try to post a support ticket they got this error:
Unable to subscribe user, USERNAME does not have permission to view this ticket.
And if my client try to see a post that the administrator post they got an access denied.
My understanding is that this problem it was with the permission. So I gave the clients all permission except to administrate the module.
These are the permission that they have
- Can administer state
- Can suppress notification
- Can subscribe other users to notifications
- Download mail via support/fetch
- View other users tickets
- Can select state
- Can select priority
- Can select client
- Can assign tickets to self
- Can assign tickets to any user
- Access CLIENT tickets.
- Support ticket: Create new content
- Support ticket: Edit own content
- Support ticket: Delete own content -
I have follow all the steps from the INSTALL.txt from the module. I have rebuild my permissions.
How can I troubleshoot this problem ? I'm doing something wrong ?
I figure out that if I give the user this permission
Administer support they are going to have access to view this tickets. But they also have access to do anything with the module something that I dont want.