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i have a strange problem, i installed Support Ticketing System module, enabled Support module and Support Overview, created support client, give AUTHENTICATED USER Can select client and Access Support tickets permissions. Then when a test user issued a new support ticket i couldn't comment it although comments are enabled from content type! and the user are the same, actually there are now place for the comment block!

what i expect is when an user opens a support ticket the reply for this ticket will be via comments, so it suppose to have comment available for the ticket.

Any help will be appreciated

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  • does the authenticated user have the permissions 'View Comments' and 'Post Comments' ?
    – Geoff
    Commented Jun 25, 2015 at 3:11
  • yes authenticated user have those permissions
    – Ahmed
    Commented Jun 25, 2015 at 12:47
  • i already found that the problem within the theme itself
    – Ahmed
    Commented Jun 25, 2015 at 23:18

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