I can't find any related issues reported in the commerce_authnet module, so I must be doing something wrong in the configuration of my site. At least once a week, sometimes a dozen times a week, a customer cannot complete their shopping cart order because Authorize.net declines their card for having an erroneous address.
After collecting months of data on this issue, it seems that when a second set of numerical values is entered into the address field, the information that is pushed to authorize.net is presented in the wrong format. For example, if you type in one of the following addresses, you would be declined:
21 8th Street
478 Commerce Way #4
6224 B Street Apt. 6
When the decline occurs, we receive the address information and enter it directly to the authorize.net portal, changing the "8th" to "Eighth" and moving the "Apt.6" to the second address line, and it works fine.
Can anyone help me understand how to adjust my configurations such that this is no longer a problem?
Or can you please give me an easy way to change the "Address 2" title to "Apt/Suite" in an attempt to circumvent the issues related to Apt/Suite?
Many, many thanks for any and all help!!
Edit: Drupal.org issue link: https://www.drupal.org/node/2545646