I'm trying to update my colorbox module and I keep getting the error:

Update failed! See the log below for more information. Your site is still in maintenance mode.

and below it says:


Error installing / updating File Transfer failed, reason: Cannot remove directory /home/content/02/12910502/html/sites/all/modules/colorbox/..

Next steps Your modules have been downloaded and updated. Run database updates

why do I get this error and how can I get this fixed?

I'm using GoDaddy shared hosting. All permissions for files & directories in ftp are set to 755 (owner 12910502) within colorbox/ but I still get this error... - I've never had a problem on other sites I'm working with, weird.
This is drupal core 7.15 - may that be the reason?

How abut if I just replace the directory onthe ftp with the latest version and then run update.php, should this work too?

  • 1
    WOW why on earth are you using 7.15 core? You need to update ASAP as there have been many security fixes. EDIT2 sounds like a great idea.
    – No Sssweat
    Jan 9, 2016 at 19:41
  • EDIT2 is what I ended up doing. As for why I'm with 7.15 - just because that was the latest when I built the site and I haven't touched it since unil now...
    – stdcerr
    Jan 9, 2016 at 19:59

2 Answers 2


Sounds like a permission issue.

If you're using ubuntu, make sure the user owner for your modules folder is www-data and 755 permission.

Also, don't forget to run update.php by going to www.yourwebsite.com/update.php after you update drupal core OR any module.

  • I changed my owner to the user-name (benwork) and the group name to www-data ... the permissions of www are (recursively) 755... I had no problems with this arrangement... In contrast to others (long story) :)
    – user16289
    Jan 9, 2016 at 6:14
  • @benos oops my meant to say 755, thx.
    – No Sssweat
    Jan 9, 2016 at 6:19
  • please see EDIT1 above
    – stdcerr
    Jan 9, 2016 at 17:13

I ended up upgrading the modules as I suggested in EDIT2 above. Worked fine except ctools, that module is still pending...

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