0

I'm on 7.39 and I get a lot of reports from users that re forced to reset their password every time they visit the site.

I'm honestly clueless about how to debug and haven't been able to find similar support requests on the forums.

Any ideas are extremely welcome

update Here's feedback from a user that couldn't even reset:

*If I use this link: http://www.tambourhinoceros.net/user/user-id/orders/order-id:

You are not authorized to access this page.

If I try to login ... with this e-mail adress and my password ... nothing happens. If I request a new passwort this message appears

There was a problem with your form submission. Please wait 6 seconds and try again. You must be a human, not a spam bot, to submit forms on this website. If you insist that you are a human, please try again. If error persists, contact webmaster using contact link at the bottom of this page and give all the details of this error (your browser, version, OS). Form is submitted too fast. Please spend more time filling in the form.

*

|improve this question
  • 2
    perhaps someone installed a password reset module? – No Sssweat Feb 3 '16 at 1:20
  • @NoSssweat nope - and it's not all users. Just a lot... – Kristoffer Rom Feb 3 '16 at 7:29
0

You could use the Password Policy module to manage your password policies.

|improve this answer
  • That won't solve whatever configuration problem is currently causing users to have to reset their passwords though. – rooby Feb 3 '16 at 5:29
  • Hi rooby - I am not sure it will or will not - depends on the problem, but it gives @kristoffer-rom somewhere to start. The effort involved in installing the module is much less than hunting down the problem, and worst cast the problem is not solved. So the effort / benefit might makes it worth it. – JP Dippenaar Feb 4 '16 at 5:44
  • Generally it isn't a good idea to leave a bug and work around it instead of fixing the underlying problem. – rooby Feb 4 '16 at 6:15
  • lol. Yes I agree 100%. Kristof mentioned he does not know where to start. My suggestion was aimed at giving him a starting point for finding the problem, and there is a remote chance (without too much investment required time-was) that this would actually solve the bug. But at least there is somewhere to start. – JP Dippenaar Feb 7 '16 at 8:27
0

I found out it was caused by a conflict between botcha and honeybot. Disabling botcha fixed the issue

|improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.