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I 've tried adding a token [commerce-order:payment-method-information] for emails , but the token does not work or does not display anything in the email sent . Please help

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  • What payment method are you using?
    – nvahalik
    Commented Feb 16, 2016 at 14:12
  • I use Bank Transfer payment method
    – masmalik
    Commented Feb 17, 2016 at 1:13
  • Are you using the Bank Transfer payment provided by Bank Transfer or did you create one using Commerce Custom Offline Payments?
    – nvahalik
    Commented Feb 17, 2016 at 2:50
  • sorry forget to say, yes I use Bank Transfer payment provided by Commerce Custom Offline Payments
    – masmalik
    Commented Feb 17, 2016 at 8:06

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A couple of things.

  1. Have you updated removed the text in the Information field on the payment's configuration page:
    enter image description here

  2. Do you have a filtered_html text-format? Is it configured correctly?

  3. If you're not using this in tandem with Commerce Message, you'll need to be using it.

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