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I do not know is it possible or not. I have a content type for creating tickets. I have a form attached to content type which contains ticket state and ticket assignee fields as drop down. Now I want to create a Rule when state of ticket updated then send an email to ticket creater. The problem is that I could not find the state field values as token.

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  • i could not find the status field values as token is your status the ticket state ?
    – No Sssweat
    May 22, 2016 at 7:39
  • Yes, it is the state.
    – Iqbal
    May 22, 2016 at 7:48
  • In your Rule, what react on event are you using?
    – No Sssweat
    May 22, 2016 at 7:52
  • Could understand what are you saying
    – Iqbal
    May 22, 2016 at 8:50
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    @NoSssweat asked which event are you using in the rule.
    – apaderno
    May 22, 2016 at 9:49

1 Answer 1

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If I understand your question correctly you want send email after state field changes by Rule:

You should:

  1. Create a new rule that will react to the After updating existing content event

  2. Use the following condition:
    Data comparison: node:field-your-field(maybe field-state) and node-unchanged:field-your-field
    Select Negate: FALSE

  3. Create the action

  4. Send the email

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  • Can you please how can i get the author email address who commented at last in rules?
    – Iqbal
    May 22, 2016 at 12:46
  • @Iqbal you're welcome, please ask it in another question.
    – Yuseferi
    May 22, 2016 at 12:53

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