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I was testing my users accounts on my site, and login works fine for my admin account I created with MySQL in terminal.

But when I try to create a new account with the registration form I have, it shows the succeed message I created:

Thank you for registering


Still the succeed message is shown, the account isn't created and an error occurs:

Unable to send email. Contact the site administrator if the problem persists.

  • Did you solve it? – DRUPWAY Jan 11 '17 at 7:13
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Unable to send email. Contact the site administrator if the problem persists.

This error is due to email sending failed.

You can use SMTP Authentication Support module for sending email.

This module allows Drupal to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.

You can take the picture as reference for SMTP configuration.

enter image description here

  • Still the same problem, the information about the module is a bit unclear. I need to do something else beyond install and enable the module? – racemi Jan 11 '17 at 10:16
  • Have you enabled and configure this module and try? – DRUPWAY Jan 11 '17 at 10:21
  • /admin/config/system/smtp in this page I already turned it on, but I don't know what to put in "SMTP server" and may be the rest of the configuration. "Smtp.gmail.com" do the trick? – racemi Jan 11 '17 at 10:33
  • You can take the picture as reference for SMTP configuration. – DRUPWAY Jan 11 '17 at 10:55
  • Now the same error happens after I save configurations. When I go check the log messages, it shows the error: "Error sending e-mail from *** to ***: SMTP Error: Could not authenticate." – racemi Jan 11 '17 at 11:02

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