Why are custom User Account fields not shown after account is saved?

Question

Just upgraded to Drupal 7.54 and now when a user account is saved, any other users (other than admin 1 user) are unable to view or update the custom fields associated with the user account. They just see the core fields. The admin 1 user is still able to see all fields.

When the updated user account is viewed or edited by any other user than the admin 1 user (they do have 'administrator' role assigned), they only see the following fields:-

• email
• password
• status
• roles
• locality

I have disabled modules that act on fields, such as Field Permissions and Conditional Fields, but still getting this behaviour.

Any ideas why this could be happening would be much appreciated!

Answer 1

Turns out a developer had enabled the "og_field_access" module and this was preventing users from viewing custom fields on the user account pages.

We removed the module dependencies (they weren't needed!) and disabled the og_field_access module and the fields now appear again!