Some (only a few) of my users do not receive the "one time login url" mail when they want to reset their (forgotten) password (also checked in spam and trash).
The odd thing is that if I personnaly send them a mail from postmaster@... (using thunderbird for instance), they receive it. I find no explanation to that.
So, I envisage to personnaly send them their [user:one-time-login-url]. Can I do that ? How ?