I'm currently building a CMS using Drupal 8 hosted in Acquia Cloud. At this time of the process, the goal was to do the setup of URL Patterns.

In order to do this, I need to install the module Pathauto and its requirements (Token and CTools) [as it's shown here].

After some going around, found out the installation of modules isn't actually as straightforward as clicking a button, inferred from seeing the following screen (doesn't appear that functionality). acquia_drupal_extend After some research, found that there's a page in Acquia documentation with an explanation of how to install a Drupal module on Acquia Cloud.

The approache I started doing was to develop the application locally using Acquia Dev Desktop, add new modules using local tools like Drush or the Update Manager, and then push the code to Acquia Cloud with Acquia Dev Desktop.

After installing Acquia Dev Desktop, I need to do the login using the Acquia Cloud credentials. acquia_drupal_login

While on it, there's a button meant to allow to clone this site locally, which is what I want to do now. button

After filling up all the details (sanitizing the database), enter image description here

I'm asked to provide a private key: enter image description here

In order to get that key, Acquia allows to generate automatically a public key (using the button "Generate" in this last image) enter image description here

Once the public key was generated, to complete the process I'm redirected to this link. Following it I was able to generate the SSH key which appears under

/app/profile/ssh-keys on my Acquia Cloud account.

After this, I'm in need of a Private key file to continue the process and i'm blocked. Given this information bellow, what can I do to have it?



  • Click “Save key pair” in the 6th screenshot? That will surely let you download both public and private key files. If not, check ~/.ssh/, that’s typically where keys get generated
    – Clive
    Dec 27, 2017 at 14:33
  • Saving like that I get a .pub file... :s AND, if I force it to be .ppk, then will give an error "SSH authentication failed. Please provide another key." Dec 27, 2017 at 14:45
  • The easiest way to do this is to use either Drush or Composer locally and commit the update. The UI installer is a mess on basically any host.
    – Kevin
    Dec 27, 2017 at 16:16
  • I'm really unsatisfied with this Acquia Cloud... complicating what should be straightforward... Dec 27, 2017 at 18:01
  • It’s not Acquia Cloud. You started using a host that just has cPanel installed, arguably worse. You’ll have other problems later from this, unrelated to Drupal.
    – Kevin
    Dec 27, 2017 at 21:45

2 Answers 2


The solution was to forget about Acquia and start using cPanel.

In here, was as straightforward as creating a subdomain, taking advantage of Softaculous scripts by installing in that location the 8.4.3 version of Drupal.

Once installation was complete (which was a matter of seconds) and I've logged in as admin, installing a module was never easier!

See for yourself: enter image description here


  • I'm able to install the module like this which was my objective. So, this solution can be considered correct. Dec 29, 2017 at 12:59

You can use the key you generated from Acquia Dev Desktop by following these additional steps (I was in a similar situation and this resolved for me):

  1. Log into https://cloud.acquia.com
  2. Open "Account Settings" (click account icon in the upper right corner, then click Account Settings)
  3. Click "SSH Keys" on the navigation menu on top.
  4. On the SSH Keys screen, you can add new keys by clicking "Add SSH Keys" in the upper right corner.
  5. Add the public key that you want on your account (info from key generated by Acquia Dev Desktop).

After adding your public key to your Acquia account, you should be able to use the key from Acquia Dev Desktop.

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