I have entered my email in webform > Emails tab. After I submit the form, I do not get any email. I am just stuck. I submitted the form many times and I got no emails.

Any advise?

Webform: 7.x-4.16

PHP 5.4.45

Drupal: 7.56

![enter image description here


From name and from email are blank. Still same issue.

Password reset does not send any email.

I also checked with hosting provider. They told me everything works on their end.

Check the recent log. After I submit a form, I do not see anything there regarding the submission.


Installed the https://www.drupal.org/project/mail_logger module.

Installed https://www.drupal.org/project/maillog module but not sure how to use it yet.

  1. mysite.com/user. Requested for a new password.
  2. Went to recent log. I saw it in the log.
  3. Went to outgoing mail log. I saw it in the queue.
  4. Checked the gmail. Got no email.
  5. Gone thru modules. Did not see any email related module.
  6. Submitted a webform.
  7. Recent log > does not show it.
  8. Outgoing mail > shows it.
  9. Nothing is going to email including spam.
  10. https://www.drupal.org/project/reroute_email Using this module, nothing was rerouted after submitting a webform.
  11. This is not a new installation. This happened after migration. Below are the steps taken to migrate. I dont have the problem in source. I have email issue in target.

1) On the source server, upload the backup and migrate module 2) On the source server, take a backup of the database using the B&M module 3) Copy all the site files - Drupal core, modules, themes, and your files folder, and migrate them to the target server in the exact same folder structure as the source server. (make sure source sites/default folder is write only access) 4) After you have migrated all the files to the target server, delete settings.php, and make a copy default.settings.php called settings.php 5) Install Drupal as a new installation on the target server 6) Enable the backup and migrate module on the target server 7) Use the B&M module to import the database backup you took in step 2


Enabled SMTP

Configured as follows. Not sure if it was a correct config.

Turn this module on or off : On

Turn on delivery of emails : on

Send mail by queue. checked.

Retry sending mail on error. checked.

SMTP server: smtp.gmail.com

Backup SMTP: blank

SMTP port : 465

Use encrypted protocol : no

SMTP Authentication: user name field: my gmail user name

Password: gmail password

E-mail options

E-mail from address: entered workspace email with different domain

email from name: test

SMTP client settings: blank Send test e-mail: [email protected]

Once save the configuration, I get this:

SMTP.module is active.
The configuration options have been saved.
A test e-mail has been sent to [email protected]. You may want to check the logs for any error messages.
SMTP.module is active.

Checked the email

[email protected]. No email received.

Recent log shows

"smtp 01/16/2018 - 13:55 Queue sending mail to: [email protected] admin"

Submitted request password and a webform.

Got no email.

recent log:

smtp 01/16/2018 - 14:05 Queue sending mail to: [email protected] Anonymous (not verified)
smtp 01/16/2018 - 14:03 Password reset instructions mailed to admin at info... Anonymous (not verified)

Message from hosting provider:

loaded php mail script and sent test email to [email protected]. 

serevers are working correctly. "

Still no luck.

  • 1
    Are other emails going out fine? Can you check with password reset form to confirm?
    – AjitS
    Commented Jan 15, 2018 at 17:28
  • D 7.56. I get no email when I try to reset password. I just dont know where to start.
    – autop
    Commented Jan 15, 2018 at 17:53
  • use mail function in a php file to see if the sever can send email w3schools.com/php/func_mail_mail.asp and check with your hosting provider
    – GiorgosK
    Commented Jan 15, 2018 at 18:00
  • I created a page > php filtered in body field > pasted the code from the link > Save. Every time I refresh the page, I get email.
    – autop
    Commented Jan 15, 2018 at 18:09
  • did you check the drupal dblog ? is this a new installation ? if not i would suggest try to disable as many modules as possible especially related to email ... are you sure your emails dont go in spam ? always check with password reminder and look in spam ... install drupal.org/project/maillog and maybe some related modules linked from there they might give an indication of what is going on.
    – GiorgosK
    Commented Jan 15, 2018 at 21:02


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