I have a webform in which I am using tokens to display data in the form submission confirmation and in a sent email.

Some of this data is pulled from a web service, and sometimes no data is returned by the API. This can result in the confirmation and email not being populated with data.

Form submission confirmation:

Thank you for your report, which will be forwarded to: .
If you need to contact us about your report, you can do so at:
A confirmation email has been sent to: [email protected].


Thank you for reporting a problem at: Acme Inc.
Your report has been forwarded to .
Please do not reply to this email.

In this event, I'd like to override the confirmation and email message with a different message (that does not rely on data being available).

What is the best way to achieve this? Use hook_form_alter to test for missing values and then override the webform's #confirmation element? And how to override the email message?


1 Answer 1


The Settings handler allows you conditionally override the confirmation message and any other webform setting.

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The Email handler support conditional logic and now also supports custom Twig template which allows you to use if/then (conditional) logic in the email message.

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  • My confirmation message is defined at admin/structure/webform/manage/my_webform/settings/confirmation. This is not a handler, correct? Are you saying I need to define my confirmation message as a handler instead? I'm using 8.x-5.0-beta24.
    – dbj44
    Jan 29, 2018 at 13:34
  • The latest RC of the Webform module supports both of the above features. You would still need to define your default confirmation type & message, then you would use the 'Settings' handler to conditionally override it. BTW, I will be tagging the next RC this week.
    – jrockowitz
    Jan 29, 2018 at 16:08

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