Okay, I know that there a quite a few modules that the suit the title that seem to be obvious, but none of them seem to do what I really want. I'm using Drupal 6 for my business website and I'm using Ubercart to sell my product (it's actually a software company). I also want to offer a support ticketing system.
I don't really want to expose any email addresses, I want to be able to allow any staff to see all of the support tickets that have been submitted, and the first staff to see a ticket and answer it gets assigned to the ticket, like normal. I really like the support system that is used on real-debrid.com/support, but solutions like osTicket and ZenDesk seem okay - if only they integrated with Drupal 6.
So if anybody has any suggestions as to what I can use as a support ticket, I would appreciate it if you could tell me.
By the way, in case somebody asks I'm using Drupal 6 rather than Drupal 7 because some of the modules that I need to be use are only available for Drupal 6.
The Modules That I have looked at include:
- Support - which you have to configure clients for; that makes it not suitable
- Storm - which has too many options when submitting the ticket
- UC Ticket - which I think only works using emails, which I don't want
- Case Tracker - doesn't seem quite like it's meant for the job