PDF files uploaded to the private directory cannot be viewed and returns a 404 error. This also happens to the user with the Administrator role. Other file types can be viewed with no issue. This issue happens in a production environment, hosted on Cloudways, where the private directory is set from the following line in the settings.php file.
$settings['file_private_path'] = $app_root . '/../private';
Steps to reproduce
Login to site as administrator user (the one with the Administrator role)
Add a file field to the Article content type
Set its Upload destination to Private files
Set Allowed file extensions to txt, pdf, doc, docx and Maximum upload size to 1 MB
Set the file directory to article-test (When the server root directory is public_html/web, private files should be uploaded to public_html/private/article-test.)
Create an Article node and upload a valid PDF file whose size is less than 1 MB (doc_0.pdf)
Save and publish the node
View the new node
Click on the file link for the uploaded file, which links to
The site returns a 404 error
The browser bar shows
Click on the file link (
The site still returns a 404 error
The Drupal log shows page not found Location
Remove the uploaded file from the node
Upload a text file or a Microsoft Word file
Viewing the file doesn't return any 404 error
viewing the file, a prompts ask for saving or viewing the file
I don't believe this is a permissions issue; otherwise, I wouldn't be able to access these other file types.
The file permissions for the public_html/private directory and its directories are set to 775. The file permissions for the uploaded files are set to 664.
Is there a setting (PHP, Drupal, or server) I should change to allow the PDF files to be viewed?
There is an .htaccess file in public_html/private directory. Thinking it may be related to the issue, I temporarily renamed it to .htaccess.saved. I then tried to access the uploaded PDF file, still obtaining a 404 error.
One more fact: If the same exact PDF file is uploaded to the site's public directory, the file can be viewed without errors.