I've got a site where I need to get a customer (not client) support system set up. Support Ticketing System, unfortunately, is geared towards client support. I think Storm is too (it's huge, in any case).
The way I see it, I've got a few options:
- Set up a different installation of Drupal entirely and use something like OpenAtrium or Drupal Commons for the support area. OMG overkill. Plus I'd like to just have it be a coherent part of my current site, same theme and shared logins and all that.
- Patch Support ticketing system, or Storm, or whatever module I wind up using.
- Use CaseTracker + Mailhandler to get a simple system, but I'll probably wind up still needing to do an amount of configuration to get it working.
- Give up and use something like Trellis Desk on a subdomain.
One thing that maybe makes my search a little harder is that I'm adamant about having inbound email integration. The same way that we do, customers want to email an address and get a support ticket created. If this functionality isn't there, they'll send an email.