We have made a Drupal 7 website with Commerce module. The website has a combination of physical and non-physical products.
The shop has a small problem (or potentially big), in that it asks for shipping address and shipping rates (flat rate) from the shopper even if they only buy non-physical products.
I found a similar question, regarding a different (older) commerce version (7.x-1.0), but this question had no accepted answer, so I decided to ask my own question for my relative version of Commerce (7.x-1.3).
Any help, pointers on where to look/investigate this problem, or even a confirmation whether the single answer posted on the similar question is the right way to go about accomplishing this would be greatly appreciated.
If you need any more information from me, please ask.
Ok I just found a Rules rule with machine name
commerce_shipping_method_flat_rate. So I added a condition to this rule "The order contains shippable products". I also unchecked the tickbox labelled "Require a shipping service at all times, preventing checkout if none are available." in Store-> Configuration-> Checkout Settings, and Shipping Service pane config.
This seemed to have done the job. However I had the Shipping Service pane in the "Shipping" part of the Checkout process, so now if you're buying non shippable products, you enter your details in the first page, then go to the Shipping page it displays a blank form with a Continue or Go back buttons to proceed to the Review page.
Is there a way to go straight to the Review page if there's no shippable products?