We have 3 departments and we give IT support for all project users. We would like to receive there support request using our drupal 7 site instead of receiving phone call.
- We just need a support request form
- The form sends a notification email to experts
- The submitted issues should be listed by project group; only experts can access the list.
- The form access privilege is only for authenticated users.
- There is no progress status report for the users.
What do you suggest?