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A little background on the problem: I have been tasked with figuring out a problem in a Drupal site that I have no experience with. I have done Web Development using PHP, etc. but never used Drupal. I have a parent site with 3 sites underneath, and roles for each user (can be members of all sites or just one). I have a rule that sends an email out to these users after certain content is submitted. However, not all of the users receive the emails (about 150-180 users per email blast).

Does anyone have suggestions as to how I can go about debugging and figuring out this problem? I have to fix this by tomorrow. Here is what I have done so far:

-Made sure users were assigned to the role in the email rule. -Unchecked the box "send only to active users"

Any help is appreciated!

  • it's likely all of the emails are being sent by the server and go missing in transit. You would be better off sending your emails through a service rather than from your server. – Scott Joudry Sep 26 '13 at 17:42
  • Thanks for the reply. Do you have any suggestions on email services to try out? – Landon Sep 26 '13 at 17:52
  • mailgun.com, postmarkapp.com, mandrill.com - any email provider that does transactional email wil work. There are a ton. upaknee.com is a good Canadian solution if you're in Canada. You'll need to contact them regarding transactional email. – Scott Joudry Sep 26 '13 at 17:56
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Default PHP mailer has a lot of issues, and sometimes mails are not received or accepted by the servers as this a common method for sending spam.

A good practice is to use the SMTP module (https://drupal.org/project/smtp) for sending emails. You need to connect it to a server (eg. google) for authentification and then it replaces the default drupal php mailer.

  • This is another option, probably better than using a service. – Scott Joudry Sep 26 '13 at 22:52
  • Thanks @Neograph734. I tried to vote up your answer but I don't have enough rep....I will try to do this and let you know how it goes. – Landon Sep 27 '13 at 16:31
  • I see you marked this question as answers already. So I assume it worked :). – Neograph734 Sep 28 '13 at 17:39

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