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To make question and answers for users, I found Answers or Question/Answer modules can be used. But these are only for flow of making questions and answers. If any user (Role: customer) asks question in that site, then that question should sent to the other users (Role: Support). Any suggestions?

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    Have you looked at the Rules module? Nov 14, 2013 at 13:29

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Well, this can be achieved using Rules module.

Also refer to this question - https://stackoverflow.com/questions/4463011/drupal-rules-sending-an-email-address-to-a-user-reference

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