We just launched our ecommerce store using Drupal Commerce Kickstart, which heavily uses Rules to manage shipping.
We have had two orders from the same Virginia-based customer. Both orders were processed without shipping applied. When I select the same items, enter the same Virginia USA shipping address and go through the checkout process, I get the expected behavior of Standard Shipping - $15 being applied. I cannot replicate the behavior.
The checkout process / sequence is as follows.
The "Standard Shipping - Domestic" rule is called for:
- Addresses within the "US"
- Orders not contain three Product Categories (bikes, wheels, forks)
*The order in question does not contain these items.
I attempted to duplicate in both Chrome Incognito & Firefox. No issues on my side. I see the following:
How is it possible to bypass the checkout sequence in Commerce Kickstart? 1. Test: Checkout > Shipping > Review Order 2. User: Create order > Add item to cart > Pending (Which is typically after the order is fully paid. We have confirmed that payment has been received.)
Very curious. Curiouser & curiouser.