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I am using the Commerce Return Merchandise Authorization module for handling returns. It is working fine .

But one thing I want that when a user returns an order using commerce_rma then a notification mail should be triggered to the site admin, and also when the admin accepts user request or declines user request a notification mail should go to the user.

How can I do this ?

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You could use Rules Module

The Rules module allows site administrators to define conditionally executed actions based on occurring events

  • There are events created in rules when Commerce RMA is installed such as After creating a new return

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