I have some reseller hosting and I am running Drupal 7 sites on several different accounts there.

I recently noticed a problem when updating one of them. It happens when I am editing content or changing admin settings.

  • I go to an admin page - e.g. my.site/admin/people/permissions.
  • I make a change and hit "Save".
  • The page submits and reloads. The address bar still says my.site/admin/people/permissions, but the page content is:

    Page not found
    The requested page "/admin/people/permissions" could not be found.

I tried changing .htaccess files, disabling modules, etc, but nothing worked. In the end I did the following:

  • Created a new hosting account on my reseller hosting
  • Installed a fresh copy of drupal-7.58
  • Created a new database

When I repeated the actions above, I got the same results, except this time the error message was the following.

You don't have permission to access /drupal-7.58/admin/people/permissions on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I then checked another account on the same reseller hosting. It's running Drupal 7.54 and showing Page not found.

I didn't have the problem a few weeks ago, so I am wondering if my hosting company has changed something in Apache which is causing this problem (really clutching at straws here).

I am using:

  • Apache 2.2.32
  • PHP 5.6.30
  • MySQL 10.0.34-MariaDB

Can anyone help?

  • Yea, probably an Apache thing, do you have SSH access?
    – No Sssweat
    Apr 2, 2018 at 23:27

1 Answer 1


Based on the given error message, the issue is definitely about file and/or directory permissions or ownership. Make sure all the files and directories belong to the username under which your website runs. Also fix the permissions per https://www.drupal.org/node/244924.

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